Terms & Conditions

Terms

Prepaid: All new customer orders must be prepaid until an account application has been received and processed. Accounts will be designated either “Prepaid”, “COD” or “Credit”. Allow 30 days for application processing.

COD: Accounts must make payment on delivery or when picking up plants.
Credit: Accounts will be allowed to make credit purchases up to an established credit limit. Payment for all credit purchases is due in full thirty (30) days following the invoice date. After thirty (30) days, accounts are considered in arrears and an interest charge of 18% annum (1-1/2 percent per month) will accrue on the unpaid balance of the invoice. Utopian Trees Inc. reserves the right to terminate credit at any time.

Special Credit: On a case-by-case basis, customers may receive credit beyond their normal credit limits provided when the order is placed: Project name and address, legal description, owner’s name and address, contractor’s name and address, sub-contractor’s name and address, bonding company and address, landscape architect’s name and address.

Delinquent Accounts: Accounts unpaid 31 days after invoice date are overdue. When an invoice remains unpaid for 60 days or more the account is considered delinquent. Delinquent accounts may lose their trade discount and may not receive shipment of additional products until the account is returned to a current status.

Deposits: A deposit will normally be required to hold plant material for longer than 30 days.

Return Check Charge: Customer will be subject to a $35.00 return check charge.

Loss Due To Natural Causes: All orders awaiting shipment shall be void if stock is injured due to wind, hail, fire, frost accident, or natural causes.

Claims

Claims for errors in type, species, or color will not be considered unless made in writing within 48 hours after receipt of goods. Claims for specification, grade, or damage will not be considered. Material must be inspected before unloaded at job site, or loaded on your truck. At that time the material can be rejected. Utopian Trees Inc. does not recognize claims in excess of price paid for plants. Liability will not exceed the selling price of the material delivered.

Preliminary Lien Notice

For the benefit of both the landscape contractor and Utopian Trees Inc., we will request the following information be provided when material is delivered to a job site on credit: Project name and address, legal description, owner’s name and address contractor’s name and address, sub-contractor’s name and address, bonding company and address, landscape architect’s name and address.

Business Hours

KAT Nurseries is open Monday through Friday from 7:00 a.m. to 4:00 p.m. central standard time. After 4:00 p.m. by appointment only. Saturdays 8:00 a.m. to noon during seasons. (April - June & September - November) Ankeny, Iowa location by appointment only. Nursery visits are by appointment only and should be scheduled with your sales or customer service representative.

Tagging

We invite you to tag materials for your upcoming jobs. Tagged materials may remain at the nursery for two weeks. At the end of the two weeks, a 50% deposit must be made to keep the materials on hold or they will be returned to inventory. Invoiced materials may remain at the nursery for a longer time. Please contact us to make special arrangements.

Recycle Pots

We will gladly recycle any or all of your containers, which we will pick up at your convenience or if you wish, you may bring them out to the nursery at any time. Thank you..